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Returns and Refunds Policy

Thank you for shopping at The True Products.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 30 days of the original purchase of the product.

Before you return a product, please make sure that:

  • The product was purchased in the last 30 days
  • The product is in its original packaging

Please contact us before you send the product:

  • By phone number: 877-520-8783- By email: info@thetrueproducts.com

Send the product with its original packing to:

4820 Clark Howell Highway Suite C8, Atlanta, GA 30349

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The True Products.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: 877-520-8783
  • By email: info@thetrueproducts.com

 

Shipping Policy

Shipping & Order Processing Time

Please allow 2-3 days for processing & shipping.  All orders are ship USPS Priority. 

If you have any questions about our Shipping Policy, please contact us:

  • By phone number: 877-520-8783
  • By email: info@thetrueproducts.com

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